State Farm® Insurance Agent Chad Kerr

"First of all before I begin this review. Let me respond to something the Kerr office responded to Reviewer PhloppyBunny in response to a review he left on here 20 hours ago. Let it be clear that Phloppy Bunny is my soulmate and I did indicate that to Kerr. When I mean soulmate, I meant exactly that. He is more than “just a friend” he and I are in a relationship AND LIVE in the same house together AS A LOVING COUPLE! As such he DOES know of the ongoing situation we are battling with pertaining to the stalemate between Baker Body shop and State Starm. And yes I am very angry about this situation. The only reason I have been quiet about this is becuase, given the fact I suffer from Generalized Anxiety Disorder I have to keep a tight leash on my emotions. But believe me I am seething inside. And Kerr calling my soulmate, the person I love and liar does NOT help matters at all. The situation is affecting my entire household INCLUDING Phloppy Bunny. So his reveiw is relevant, period, end of story. Now that said, My dad and I who ARE customers of Statefarm are angry because State Farm has dug its heels in the sand and refuting to cover the cost of Tesla parts and pushing Baker Body shop to use aftermarket/refurbed parts on our Tesla Model Y despite the fact that Baker themselves have told them repeatedly to the NEED to use only Tesla Parts less they void the warranty on our vehicle, compromise the performance and safety of the vehicle, and risk the body shop loosing its Tesla certification. So this is leaving me towards the only option left but to cover the difference State Farm is willing to pay and the cost of Tesla parts. We have full coverage, we are paying for full coverage, and expect full coverage which means the only money that comes out of our pocket is the 100 dollar deductible. Yet its looking more and more like that’s we are going to have to pay waaaaaaaay more than that just to end this one month long ordeal., get our car back, and put this situation behind us. Every we have gone to Kerr to get help. It’s “I’ll make a phone call to claims. All call back when I know somthing.” When we do get calls days latter, its “Well State Farm and Baker have dug their heels in the sand. And my car is still sitting in Baker’s parking lot waiting for repairs to be made. We WANT this situation resolved. That means State Farm needs to provide full coverage on our car, we get actual Tesla parts, and we pay only the 100 dollar deductible. That is the optimal outcome that needs to happen. So what I will say here is Kerr should focus less on pressuring my soulmate to remove his review and focus on doing what ever it takes to give State Farm the kick in the pants to make things right so we can get our car fixed, back in our hands, and this situation put behind us…….. and me working on getting my Generralized Anxiety Disorder back under control. Again even though I have been quiet about this up to this point, I am seething with anger over this childish behavior from State Farm and now Kerr pressuring my soulmate, my fiencee, the person I love, and riding the same boat with me and my dad. Bottom line, worry less about my fiancée’s review and focus on doing what ever it takes to give State Farm the kick in the pants to give use the full coverage we are paying for and expect to get so we can have our car fixed and back in our hands. That is why we are seeking your help in the first place!"

"Great staff. I’ve left State Farm for the uncompetitive rates. Always returning when their prices are viable again. Richard is a great addition to this team. Personable and professional. Follow through and up is fantastic. Glad Kerr agency is my local team."

"Richard was so kind and helpful in helping me get insured! 😊 Super quick and easy process as well. I’m so glad I made the decision to get auto insurance with them!"

"I been with them for 15 year or so and I must say they have great customer service and anytime I need them they we always their top-tier customer service genuine great people highly recommend to anybody ❤️"

"I stopped in to set up a auto policy and spoke with Richard Mead he made the process very easy and I enjoyed speaking with him. They offered great coverage at a good rate and I was able to also set up renters and motorcycle insurance with them the process was easy and fast. Would definitely recommend them to my family and friends."

"Very friendly and patient. Was willing to explain stuff I was a bit confused on."

"Excellent customer service. Quick to respond to questions and very helpful."

"Great Service!"

"Signed up with State Farm Kerr agency. Worked with Richard! Very very good experience. He was so helpful and made me feel comfortable. Prices were good as well!"

"This star farm is the best me and my late husband have had state Farm for over 10 years and they have worked with me. I appreciate you guys so much for working with me when, I thought I would lose my coverage, and giving me the best deal and options. Thank you 😊 all for being great at what you do."

"And there like friends,always friendly and eager to help!"

"Richard was super helpful and kind! i apologized for walking in ten minutes before their closing time and he reassured me it wasn’t an issue, he said “if you would’ve walked in at 5 i still would’ve helped you.” top tier customer service!!"

"Always very polite and helpful. Very understanding on having to pay a few days past due date. That's why I've stayed with the Kerr agency for years"

"Friendly."

"Sarah was very helpful getting the insurance on my vehicle, I had called several other places and no one was able to help me get storage insurance on a vehicle that I do not drive and Sarah was beyond patient and kind and just all around wonderful. I recommend to anyone looking for fair Insurance in this unfair Insurance world!!"

"Richard M was a very nice and friendly salesman. He got me a very good rate for my insurance’s that I needed. Very kind and respectful person to talk to. Definitely recommend!! 10/10 Richard deserves a good raise!! :)"

"I’ve been with State Farm for over 8 years and could never imagine switching insurers. My agent, Richard Mead, truly embodies the slogan, ‘Like a good neighbor, State Farm is there.’ He has always been incredibly kind, professional, and informative. Richard has always ensured that I understand my policies, am aware of additional options, and feel confident about my coverage. Whether it’s answering questions, providing guidance, or helping navigate a claim, he’s consistently reliable and truly cares about his clients. I’m so grateful to have an agent I can trust. I highly recommend Richard Mead and his team to anyone looking for exceptional service!"

"Super easy and kind! Not pushy at all, and got me a great rate, that met all my needs!"

"Kayla did a great job switching vehicle policies. It was quick and painless. I’d definitely refer people to this agency. Joe ….."

"Great costumer service! Richard always kept me up to date on everything and easy to communicate with!"

"Richard did an awesome job navigating through our situation. His awesome costumer service and honest advice was commendable. This is why I have been with them for nearly 25 years. Awesome job and keep putting what's best for the customer first and foremost. Thanks again for all you do!!"

"Richard made the process of switching auto and home insurance unbelievably easy and the rates are exceptional compared to what I have been paying. Thank you for assisting me with saving more of my hard earned money. I hope to enjoy low insurance rates with State Farm for many years to come!"

"As a first time driver, Richard did great assisting me! He was very clear and helpful with the whole process of getting set up. He was also very friendly and quick, I was very satisfied with the service. I would definitely recommend."

"The Kerr Agency did a great job. Sarah was awesome."

"Richard was beyond helpful and so friendly. He got me an awesome rate!"